Monjour Bridal knows that you may have some questions that need answering, so we have listed Q&A's in all subjects to help you with your purchase.
How do I make my order?
Once you have chosen your desired wedding dress (and matching veil), simply indicate your general dress size. Please choose the dress size that you usually wear and click on the PayPal 'Add to cart’ button. Then once you are ready to check out, click on the check out button and fill in your details.
Then once we have received your order we will match your wedding dress to our generic Australian size chart.
Please take into consideration that the bride needs an alteration 3 months before, and the final alteration 3 weeks before your wedding date for that perfect fit, therefore please make allowance in your timeframe and budget for these alterations at your local wedding alterations shop.
How long will it take to receive my order?
We ask for 2 - 3 months lead time, however we can make your wedding dress in a shorter time-frame if it is possible on our end. If you do need your wedding dress in a shorter period of time please email us at firstname.lastname@example.org for further information. But please remember to organise yourself to allow for the 2 alteration sessions before your wedding date. Therefore it is highly recommended that you purchase your wedding dress or bridal gown 6 months before the day of your wedding.
Can I change or cancel my order?
Should you wish to change your order after your payment has been processed, please email us immediately at email@example.com and we will do our best to accommodate your request. Orders cannot be changed once your bridal garment(s) have been shipped.
Or if you need to cancel your order after payment has been processed, please also email us immediately at firstname.lastname@example.org and we will do our best to accommodate your request. We are unable to cancel orders after your bridal garment(s) have been shipped.
What payment types do you accept?
All payments for bridal items purchased through the Monjour Bridal online store will be made through the secure PayPal checkout system. A proof of purchase receipt for the transaction will immediately be sent to your email address.
PayPal accepts: Visa, MasterCard, AMEX & Discover cards.
POSTAGE & DELIVERY
How much is postage?
Monjour Bridal offers FREE DELIVERY for all Australia wide purchases.
For International customers we have a flat rate shipping fee of $50.00 worldwide.
* Please be advised that if you are purchasing a bridal garment from our online store from outside of Australia you may be charged customs duties and taxes. These duties and taxes are not included in the price of our shipping cost. The responsibility for any custom duties, foreign taxes or other fees which may be imposed on your end will rest with the customer.
Which shipping company do you use?
We use Australia Post for our courier service. All orders will be delivered via Registered Post, which is a trackable service.
Can I track my order?
Yes, Our team will send you an email with the tracking number for you to track your parcel as soon as your order has been despatched.
What happens if I'm not home to receive my parcel?
All orders are sent via Registered Post, therefore if you are not home when it is being delivered, the parcel will be taken to your local post office for collection with signature.
RETURNS & EXCHANGES
Do you offer a Money back Guarantee?
Yes, we offer a 14 day Money back Guarantee on all bridal garments purchased from Monjour Bridal. If there is a damage or a fault simply email us at email@example.com and we will begin the process of either repairing, exchanging or refunding your bridal garment.
How do I return an item?
All returns (exchange or refund) must be authorised by our customer service team. Firstly contact us at firstname.lastname@example.org for assistance and instructions. Bridal garment(s) to be returned must be received within 14 days of delivery to customer.
- The bridal item(s) must not been worn or tampered with in any way.
- The bridal item(s) is sent with the original purchase receipt/invoice.
- The bridal item(s) must be in its original condition and is unworn and unmarked.
If you require any further information please do not hesitate to contact us, we will be more than happy to help.